Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including business leaders, sales, finance, customer service, IT teams, and data stewards, with the goal of identifying and prioritizing business goals. See the Network section for additional details about the set of stakeholders to engage with.
Translate Business Needs: Work directly with business stakeholders to understand their needs (including those related to SOM, CC, CI, CM, RAR, and FI-CA) and translate them into clear, concise technical specifications. This includes documenting functional requirements, user stories, and process flows using Business Process Mapping techniques.
Solution Design & Architecture: Deep OTC process understanding, including Sales Order Management (SOM), Credit Control (CC), Chargebacks/Invoicing (CI), and Collections Management (CM); system integration design (ERP of SAP S/4HANA, CRM, e-commerce, etc. ); Revenue Accounting and Reporting (RAR) and FI-CA (Financial Accounting and Contract Accounting) integration; technology evaluation and recommendation (ABAP, Java considerations); architecture blueprint development, incorporating Business Process Mapping.
Explain Technical Solutions: Communicate complex technical details (including SAP S/4HANA, ABAP, and Java aspects) to business stakeholders in an understandable way, focusing on business value. Articulate the benefits, limitations, and impact of proposed solutions.
Bridge the Communication Gap: Act as an "interpreter" between business and technical teams, facilitating meetings and discussions to ensure clear communication and minimize misunderstandings.
Manage Expectations: Communicate the feasibility and timelines of technical solutions (including development efforts in ABAP and Java) to the business, and convey business priorities to the technical team, preventing unrealistic expectations and keeping projects on track.
Facilitate Collaboration: Foster a collaborative environment, encouraging open communication, knowledge sharing, and joint problem-solving between business and technical teams.
Ensure Alignment: Act as the guardian of business requirements, ensuring that the technical team delivers solutions (including configurations and custom development in SAP S/4HANA) that solve business problems and are aligned with overall objectives. This includes validating solutions against the original requirements. This also involves ensuring alignment with the overall Solution Architecture.
Drive Automation: Identify opportunities for automation, in particular using AI, within the OTC process, leveraging SAP S/4HANA functionalities and potentially incorporating ABAP or Java development for custom solutions.
Business Process Analysis: Understand OTC business processes and requirements related to SAP, CRM and associated solutions by engaging with business partners and SAP practitioners at enterprise level. Conduct comparative research and recommend strategies with regards to SAP and CRM technologies to propose and implement solutions for business needs.
Implementation & Project Management: Project leadership; requirements gathering and translation into technical specs; system configuration and customization oversight (ABAP, Java development management); testing and quality assurance; Change Management (CM) processes.
Process Optimization & Improvement: OTC process analysis, including RAR and FI-CA impacts; automation initiatives leveraging SAP S/4HANA capabilities; best practice implementation; performance monitoring (KPIs). Continuous Learning & Development: Staying current with industry trends (automation, AI, etc. ), SAP S/4HANA updates, ABAP/Java advancements; knowledge sharing; professional development.
Testing Strategy Development: Develop a testing strategy for the OTC end-to-end solution, including unit testing, integration testing, user acceptance testing, and potentially performance testing. Define test cases, test data, and acceptance criteria.
Training and Education: Develop training materials and conduct sessions for end-users and support teams on new Finance processes and system functionality.
Operating Model for OTC systems: Create and implement a comprehensive operating model, defining roles, responsibilities, processes, and metrics to ensure effective systems management that aligns with the strategy.
Prioritization: evaluate the relative value of finance systems initiatives by evaluating against a set of developed criteria; and ensuring that potential conflicts in priorities with stakeholder groups are discussed, evaluated and agreed collaboratively.
Data Quality Management: Collaborate with the Data Governance and Data Management teams as they define and monitor data quality metrics, identify and address data quality issues, and implement data cleansing and enrichment initiatives.
Data Security and Privacy: Collaborate with the Privacy team to ensure compliance with data security and privacy regulations (e. g. , GDPR, CCPA), implement data access controls, and protect sensitive data.
Change and Release Management: Lead OTC systems change and Release management initiatives, promoting awareness and adoption across the relevant teams in the organization
Education & Training
Bachelors degree in Computer Science, Finance, Accounting, or a related field.
This role is applicable across various industries, but experience in regulated industries (e. g. , finance, healthcare) is a plus.
Professional certifications in Finance (e. g. , CPA, CFA) or SAP (e. g. , SAP Certified Application Associate - Financials in SAP S/4HANA) are highly desirable.
Fluency in English and local language mandatory
Experience
Excellent communication, collaboration, and leadership skills.
Ability to work effectively with cross-functional teams and influence stakeholders.
High levels of energy, conscientiousness, rapport building, resiliency, inventiveness, and curiosity.
15+ years of experience in Finance, with a strong focus on financial systems and processes. 5+ years of experience in a leadership role, managing and mentoring teams.
Functional and technical strategic thought leadership.
Hands on experience with complex and large-scale SAP project implementations.
Proven experience in end to end implementation, Roll outs , Upgrades , and managing SAP BRIM modules (SOM, CC, CI, CM, RAR, FI-CA) and ABAP.
Ability to see our SAP portfolio with both a deep and broad perspective.
Expert knowledge in all aspects of designing, developing, consulting, leading and managing broader SAP and related ecosystem initiatives.
Knowledge of required SAP localizations for the geographies where GMI hasbusiness operation (NA , Europe, Latam , Asian countries). Experience with SAP S/4HANA migration and optimization projects.
Strong project management skills, with experience in leading complex Finance transformation projects.
Experience in change management and user training for Finance systems implementations.
Excellent communication and stakeholder management skills, with the ability to bridge the gap between business and IT.
Experience in working with global teams and managing diverse stakeholder groups.
Experience in a regulated industry is a plus.
Ability to evaluate and manage relationships with technology vendors, including understanding contractual terms, service-level agreements (SLAs), and negotiation skills.
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