Senior Relationship Manager

Position Overview: The Senior Relationship Manager (SRM) in a bank is responsible for managing and growing relationships with high-net-worth clients, business accounts, and other key stakeholders. This role involves delivering personalized banking services, providing financial advice, and cross-selling a variety of products related to Loans, Overdraft. He will be expected to maintain a high level of client satisfaction, ensure a deep understanding of the clients' financial needs, and drive revenue growth for the organization.

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with a portfolio of high-net-worth individuals, businesses, and institutional clients.
• Act as the primary point of contact for clients, addressing their banking needs, offering advice, and ensuring a high level of service.
• Identify opportunities for deepening client relationships through tailored products and services, including loans, investments, insurance, and wealth management.

• Sales and Revenue Generation:

• Proactively seek new business opportunities to expand the client base and increase revenue through cross-selling banking products and services.
• Achieve sales targets and other key performance indicators(KPIs) related to client
• acquisition, retention, and profitability.
• Prepare and present proposals to clients, highlighting solutions that meet their financial needs and goals.

• Financial Advisory and Solutions:

• Provide personalized financial solutions to clients by analyzing their financial goals, risk tolerance, and investment preferences.
• Offer advice on a range of banking products, including mortgages, loans, savings, investment accounts, credit facilities.
• Collaborate with internal teams such as investment advisors, loan officers, and wealth managers to provide holistic financial planning for clients.

Client Retention and Service Excellence:

• Ensure high levels of customer satisfaction by delivering exceptional service, resolving client issues promptly, and maintaining regular follow-ups.
• Conduct regular portfolio reviews with clients to assess their needs and suggest appropriate adjustments.
• Act as a trusted advisor, offering strategic advice to help clients achieve their financial goals.

• Risk Management and Compliance:

• Ensure that all client transactions and activities comply with regulatory standards,

internal policies, and risk management procedures.

• Identify and mitigate risks related to client accounts, including credit risk, fraud, and

compliance risks.

• Maintain up-to-date knowledge of banking regulations and industry standards.

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Market Research and Analysis:

• Stay informed of market trends, industry developments, and competitors' offerings to

provide relevant solutions and maintain a competitive edge.

• Analyze clients' financial statements and industry sectors to identify growth opportunities or potential risks.