Presales Associate - US

Job Title: Associate Pre-sales

Location: Chennai, India

Employment Type: Full-time, In office

Experience: Minimum 3 years in BPO/Voice Process.

Linguistic: English + Any Regional Languages

Company Description:

NIBAV

We are a pioneer in the Home Elevator Industry with unique solutions to modern and traditional residential projects. With advancements in pneumatic technology, NIBAV offers state-of-the-art Home Elevator solutions with compact and bespoke luxury designs. As of 2024, we are 2000+ employees as a global family spread across 19 locations in India and 9 countries viz. Australia, UAE, Malaysia, Kenya, Nigeria, Mexico, Thailand, Ghana and South Africa. With an expert Business Development Team to a well-defined Customer Satisfaction Process, we are the fastest growing Home Elevator Organization in the Asian subcontinent. Our vision "Now Luxury in Every Home" is to present the valuable customers with an elevator that is of the imported standards, however at extremely affordable pricing. Thereby, ensuring that this Luxurious Home Elevator can now be a part of every Indian Home.

Job Description: We are seeking a highly motivated and skilled Telecaller / Associate Pre-sales to join our team in Chennai. The ideal candidate should have a minimum of 2 years of experience in a BPO, Voice process or calling environment. As a Telecaller cum Associate Pre-sales, you will play a crucial role in engaging potential clients, qualifying leads and setting up appointments for our sales team.

Responsibilities:

• Conduct outbound calls to prospective leads
• Introduce our company's products to potential clients and generate interest
• Qualify leads by understanding the client's requirements and budget
• Schedule appointments for the sales team with qualified leads
• Maintain accurate records of all interactions in the CRM system
• Collaborate with the sales and marketing teams to develop effective strategies for lead generation
• Meet or exceed daily/weekly/monthly targets for calls, appointments, and conversions
• Stay updated on industry trends and product/service knowledge to effectively communicate with clients

Requirements:

• Minimum of 2 years of experience in a BPO or calling background
• Experience in US calling is preferred
• Excellent communication skills, both verbal and written
• Ability to engage with potential clients and build rapport over the phone
• Strong negotiation and persuasion skills
• Good organizational and time management skills
• Proficiency in using CRM software and other relevant tools
• A self-starter with a positive attitude and a strong desire to succeed
• Bachelor's degree or equivalent experience preferred

Benefits:

• Competitive salary package (Not Disclosed)
• Performance-based incentives
• Opportunities for career growth and advancement
• Friendly and supportive work environment