Customer Success Manager

JOB DESCRIPTION FOR CUSTOMER SUCCESS MANAGER

BUSINESS DEVELOPMENT:

• Proactively identify opportunities in the territory/segment that you are responsible for.
• Proactively prioritize your efforts to build a strong pipeline through innovative sales initiatives and activities.
• Plan a strong sales strategy for yourself and maximizing the Return on your time and efforts Invested in territory/segment/accounts.
• Demonstrate competence in opportunity progression, closure, and opportunity to conversion ratio.

BUSINESS PROFITABILITY

• Responsible for meeting the overall top line and Bottom-line targets of a specific Product line, solution line or business line.
• Responsible for client/territorial/segment expansion/acquisition initiatives for pipeline building. Goal is to increase the customer base for Newwave in your region.
• Responsible for contributing towards increasing the share of wallet for Newwave in every account.

SKILLS - SELF DEVELOPMENT ENABLEMENT

• Training & certifications in the respective solution arena.
• Must have/develop strong selling/cross selling /solutioning capabilities and capable to approach from a product/solution positioning against competition and from a consultative use case study approach
• Upgrading and updating your skills across hard and soft skills.
• Demonstrate keen interest and participation in overall self-development for career progression.

ALLIANCE MANAGEMENT

• Strong understanding of principal/distributor organizations people, structure, goals, priorities and aligning your priorities with theirs, for high impact and success for us and for our customers
• Develop trust and a strong working relationship with key managers of the principal/distributor organizations and translate that into your business success
• Leverage relationship for delivering the best offerings technically and commercially to our customers and most important ensuring a profitable business for NewWave.

CUSTOMER RELATIONSHIP MANAGEMENT

• Aiding for a professional and high impact engagement with clients during the sales and pre-sales process that allows for a differentiated experience for the client.
• Coordinate with internal departments for effective execution.
• Proper and timely escalation handling with reference to internal, distributor and principal escalations to bring all stakeholders together and address bottlenecks.

WHAT WILL THIS ROLE DO TO YOU???

✓ Opportunity to become a Certified Sales Specialist in particular Technology and to build strong industry network with Management professionals like IT Managers, CFO’s, CTO’s.

✓ Opportunity to build strong competences in Customer relationship Management

✓ Opportunity to build business skills on how to develop effective sales strategies.

✓ Opportunity to get Industry recognition both from vendor and client perspective.

✓ Opportunity to gain visibility within the organization for good work

✓ Merit based growth within the company

LIFE AT NEWWAVE:

✓ Helps to bring out the Best in individuals!

✓ Fixed+ Performance based Incentives (Best in Industry)

✓ Limitless opportunities to learn and grow!

✓ Visibility within the organization for good work

✓ Sensitive and supportive to Employee need