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ServiceNow Senior Business Analyst
NewRocket
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer s internal processes and functions for improved efficiency and effectiveness
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business process and function
- Produce functional specifications, wireframes, and mock-ups for delivery teams
- Partner with technical team to conduct demos and show tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
- 4 + years of of experience working in a business-related position
- Strong knowledge of business process architecture principles for cloud-based platforms
- Knowledge and exposure to the ServiceNow platform preferred
- Exposure to Technology workflows, such as ITAM/ITBM desirable
- Strong written and verbal communication skills
- Ability to assess and mitigate risk
- Effective facilitation, coaching and mentoring skills with ability to motivate a team
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Ability to deliver a high degree of customer satisfaction
- Comfortable working in a matrixed organization
- Comfortable working with ambiguity and change
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
- ServiceNow Certified System Administrator (CSA),
- ServiceNow Certified Implementation Specialist (CIS)
- ITIL Foundations
Employment Type: Full Time, Permanent
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Rating based on 1 Senior Business Analyst
review
Anonymous · IT Infrastructure Services
Everything is good. NewRocket is newly formed company so might be behind of some functions like big MNCs but they have a very good work culture. As it’s a service based, there are targets to meet utilization but every other service based giants has the same thing and big4s as well. Very Good projects and I’ve worked with some of the..Read More
Nothing as such.. They don’t have a huge campus to show off in India.
Read 1 reviewSenior Business Analyst salary at NewRocket
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ServiceNow Solution Architect -CSM/FSM
8-12 Yrs
Kolkata, Mumbai, New Delhi +4 more
