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8 NewRocket Jobs
ServiceNow Solution Architect - Managed Services
NewRocket
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a ServiceNow Solution Architect for our Technology Practice, you will be responsible for leading the successful delivery of ServiceNow solutions and services, for large client programs. The Solution Architect is responsible for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers skill set. As a Solution Architect, you will be responsible for hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. The Solutions Architect will provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects.
Your Impact
- Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
- Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer
- Define, at an architectural and design level of detail, technical solutions aligned with the client s business problems and ServiceNow Implementation Best Practices
- Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
- Responsible for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members
- Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers
- Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
- Draft and publish to company repository technical and process documentation.
- Prepare and facilitate customer workshops to capture and define customer s requirements.
- Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers requirements and budget
- Research industry impact and innovative opportunities to propose NewRocket product enhancements.
- Provide engineers with architectural blueprints/requirements for implementations
Your Experience
- 8-12 years experience in application development at a SaaS, PaaS, or Enterprise Software Development Company.
- 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture.
- Experience with ITSM/CSM/HRSD) on the ServiceNow Platform, experience with Event, discovery etc
- Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
- Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Strong problem-solving skills and the ability to simplify complex situations.
- Fundamental understanding of the different modules data model (Accounts, Contacts, Cases, Entitlements, etc.).
- Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart).
- Adapts quickly in a fast-paced environment!
- Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
- Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.
- Proficient in one of the following product lines: ITSM/CSM/HRSD/ITAM etc
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
- Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
- Experience implementing systems using the Agile/Scrum methodology
Education:
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Certifications:
- ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months.
- Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
- ServiceNow Micro-certs, nice to have!
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
NewRocket Benefits
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