Product Support Associate (Technical Support)

What you'll do & how you'll make your mark.

• Troubleshooting, resolving all technical issues related to our software and the range of
• products and services it provisions
• Interacting with clients via. live chat, web-based systems, online forums, and telephone to
• resolve their problems and gather feedback
• Testing & analysis of all products & services
• Identifying any bugs/issues in the system and assisting in their resolution
• Recording, tracking, and reporting problem activity
• Building strategiesto improve efficiency, profitability, and quality ofservice
• Reviewing existing product/feature documentation; publish documentation in internal
• knowledge bases
• Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all times.

Who you are & what youll need to succeed.

• Experience: 0-1 years in Customer Service orsimilar capacity, preferably on an IT platform
• Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred
• Must be customer-focused and willing to do whatever it takes to resolve customer issues
• Strong customer interaction skills and ability to work in a variety of customer situations
• Outstanding written and verbal communication skills
• Ability to solve complex problems quickly, inventively, and resourcefully
• Good working knowledge of computers and the internet; strong ability to develop new skills
• Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation
• Strong attention to detail
• Avid internet user, with a strong inclination towards technology
• Highly motivated and energetic team player, with excellent interpersonal skills.
• Must be willing to work in rotational shifts.