Field Desktop Support Engineer

1. Hardware and Software Support:
Install, configure, and troubleshoot desktops, laptops, and peripherals.
Ensure proper functioning of hardware components and resolve hardware-related issues.
Install and maintain software applications on desktop systems.
2. Operating System Management:
Perform OS installations and upgrades on desktop machines.
Troubleshoot and resolve OS-related issues.
3. Printer Support:
Diagnose and resolve printer problems, including configuration and maintenance.
Provide support for networked and local printers.
4. Customer Service:
Deliver exceptional customer service by addressing user issues promptly and professionally.
Effectively communicate technical information to non-technical users.
5. Onsite and Remote Support:
Provide onsite support to end-users as needed.
Offer remote assistance using appropriate tools.
6. Documentation:
Maintain accurate records of all support activities, including troubleshooting steps and resolutions.
Document system configurations and changes.
7. Collaboration:
Collaborate with other IT teams to resolve complex issues.
Participate in team meetings and contribute to knowledge-sharing.
8. Security and Compliance:
Implement and follow security policies to ensure desktop and laptop security.
Assist in compliance with IT security best practices.

Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad