Sales Coordinator

The Sales Coordinator plays a crucial role in supporting the sales team by managing administrative tasks, ensuring smooth sales processes, and contributing to overall sales success. This role requires strong communication, organizational, and interpersonal skills, with a focus on accuracy and efficiency.

Responsibilities:

* Sales Order Processing:

* Accurately enter and process customer orders into the company's CRM or ERP system.

* Verify order details, including product information, pricing, and delivery addresses.

* Coordinate order fulfillment with the warehouse or production departments.

* Track order status and provide timely updates to customers.

* Resolve order-related inquiries from customers and internal teams.

* Customer Support:

* Provide excellent customer service by responding to inquiries via phone, email, and chat.

* Build and maintain positive relationships with customers.

* Address customer concerns and resolve issues promptly and professionally.

* Gather customer feedback and provide insights to the sales team.

* Sales Administration:

* Prepare sales reports, presentations, and other sales-related documents.

* Assist with the preparation of sales proposals and contracts.

* Manage sales leads and follow-up on inquiries.

* Schedule and coordinate sales appointments and meetings.

* Maintain accurate records of sales activities and customer interactions.

* Data Entry & Management:

* Maintain accurate and up-to-date customer data in the CRM system.

* Perform data entry tasks related to sales, marketing, and customer service.

* Generate reports and analyze sales data to identify trends and opportunities.

* Other Duties as Assigned:

* Participate in team meetings and contribute to process improvement initiatives.

* Assist with other administrative tasks as needed, such as event planning and trade show support.

Qualifications:

* High school diploma or equivalent; Associate's degree in business administration or a related field preferred.

* 0-2 years of experience in a sales support or customer service role.

* Excellent communication and interpersonal skills, both written and verbal.

* Strong organizational and time management skills with the ability to prioritize tasks effectively.

* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

* Experience with CRM and ERP systems (e.g., Salesforce, SAP) is a plus.

* Strong attention to detail and accuracy.

* Ability to work independently and as part of a team.

* Positive and enthusiastic attitude with a customer-centric approach.

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