Customer Support Exceutive

What you will be doing here?

1.Be the User Champion
Take ownership of user challenges solve their issues with empathy and precision.Ensure a seamless experience that keeps our users focused on what matters most: their learning journey.
2. Analyse and Innovate
Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction.Track, report, and proactively address recurring pain points with data-backed insights.
3. Collaborate and Communicate
Work closely with cross-functional teams to escalate technical issues and ensure swift resolutions.Keep users informed with clear, concise, and friendly communication, becoming their trusted guide.
4. Stay Ahead of the Curve
Master the Marrow platform and its evolving features, offering users up-to-date and accurate support.Share feedback that helps shape our roadmap and enhances the user experience.

Who are we looking for ?

• A recent graduate who thrives on problem-solving and has a passion for user experience.
• Exceptional communication skillsboth written and verbal. You dont just answer questions; you tell a story that makes sense.
• A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better.
• Someone whos energized by the idea of helping others and making a difference, one query at a time.