Customer Care Executive or Front office executive

Role & responsibilities

1.Accessioning of samples for testing

2. Maintaining accuracy of entered data by checking and rechecking source document or the

database

3. Attending phone calls of patients and coordinators of credit organizations

4. Handling queries related to samples received for analysis in a timely & professional manner

5. To provide correct information pertaining to laboratory services.

6. To check and settle payments received through various payment modes (cash/cheque/Online)

7. Submitting daily payment reports to the finance personnel

8. Follow up with patients / Lab coordinators for outstanding payments

9. Checking & attending email queries

10. To maintain the integrity and confidentiality of all the medical records (no information will be

shared or discussed without prior permission of the Doctor and the Reporting Manager)

11. Any other duties assigned by the reporting manager and consultants.