Network Support Engineer II

The Network Support Engineer is a seasoned and experienced Enterprise Support professional who provides remote technical assistance on F5 solutions to internal and external customers and F5 partners. NSE handle multiple active cases of diverse scope where analysis of customer network environments and customer specific data requires a review of identifiable factors to arrive at a conclusion which can work around, restore or resolve the customer s problem.

NSE aim to keep customers satisfied. They exercise solid judgment within an ISO certified Quality Management System set of defined procedures in order to select the best methods amongst several possible methods and techniques, to build a plan of action and take appropriate action. NSE receive little day to day instructions on their work, and general instructions on new projects or assignments. Work hours are scheduled shifts corresponding to forecasted customer activity.

NSE are proficient with a number of troubleshooting tools and equipment in the course of providing resolutions to cases. They network with senior internal and external personnel and build strong working relationships internally, to their peers, Escalation Engineers, and Managers, or related F5 departments and externally, to customers and partners. NSE provide communication to our customers, by phone, email and/or webex, and accept ownership of issues until a resolution is delivered, providing high customer satisfaction.