Manager - Risk & Fraud

What will you do

The Manager- Risk & Compliance will shape NPSTs Risk & Compliance team, focusing on onboarding policies and transaction monitoring in fintech, digital payments, and banking solutions. This role combines strategic thinking and attention to detail to ensure strict compliance, identify risks, and protect NPSTs financial and reputational integrity.

Job responsibilities:

Risk & Compliance Checks:

• Review merchant onboarding reports and ensure KYC documents meet NPST's policy.
• Verify that merchant websites align with agreed business lines.
• Conduct comprehensive website scans for due diligence.
• Check merchant credentials (Email ID, Mobile No., Website, Business Address) on social media for reviews.
• Confirm merchants are not listed in PEP/Sanction/Grey/Blacklisted databases.
• Validate bank accounts via Penny Drop Testing to ensure they belong to the merchant in India.
• Place MID/SID on hold if anomalies are detected until clarifications are received.
• Monitor the validity of GST Certificates post-onboarding.

Charge-Back Management:

• Maintain and report chargeback cases to the respective MID/SID within defined turnaround times.
• Report chargeback cases to banking partners with necessary documentation.
• Monitor and prevent chargebacks, fraud, and UPI disputes, guiding merchants through the process.
• Prepare detailed reports on chargeback cases daily, weekly, and monthly by MID/SID.
• Publish Month-To-Date (MTD) reports to manage sales-to-chargeback and fraud-to-sales ratios.

Compliance and Monitoring:

• Conduct regular web-compliance checks of onboarded merchants.
• Track suspicious transactions through monitoring.
• Respond to inquiries from Cyber/LEA agencies and manage GST escalations.

Process Enhancement:

• Identify areas for process improvement and automation.
• Develop and conduct training programs to enhance team skills in risk and compliance.

What are we looking for:

• Strong analytical and problem-solving skills.
• Proficient in risk analysis, transaction monitoring, and chargeback processes.
• Familiarity with KYC procedures and regulatory compliance.
• Excellent communication and interpersonal skills.
• Ability to maintain integrity and impartiality in all tasks.
• Entrepreneurial skills, ability to observe, innovate, and own your work.
• Detail-oriented and organized with strong time management skills.
• Influencing skills and the ability to create positive working relationships with team members at all levels.
• Collaborative approach and work with perfection as a group effort to achieve organizational goals.

Education Qualification - Graduate

Experience - Total Experience: 15+ years

Industry - PA/PG/Fintech

Work arrangement Normal business hours as per NPST policy, with the team on standby 24/7 for critical escalations and business requirements.

Location-Noida

What do we offer:

• An organization where we strongly believe in one organization, one goal.
• A fun workplace which compels us to challenge ourselves and aim higher.
• A team that strongly believes in collaboration and celebrating success together.
• Benefits that resonate We Care.

If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.