Works as part of a team, to provide product specific expertise in support of the customers operational requirements.
CRITERIA and REQUIREMENTS
KNOWLEDGE
- Maintains expert knowledge of concepts, practices, and procedures within a particular field.
- Has wide-ranging experience, product-specific knowledge, and expertise.
- Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Has third party product operational experience.
JOB COMPLEXITY
- Works as an operational resource, typically as part of a team, to provide product specific expertise in support of the customers operational or engineering requirements.
- Works closely with customer and Juniper Technical Assistance Center to resolve issues.
- Acts as a customer technical liaison for Juniper Networks support and development teams.
- Supports interviews of new Resident Engineers and the development of processes and procedures to help the Resident Engineer team to improve.
- Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors.
- Assists in the development and testing of new features and services.
- Exercises good judgment in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise to expand knowledge base.
SUPERVISION
- Receives technical direction from multiple contributors.
- Exercises a degree of creativity and latitude.
EXPERIENCE
- Typically requires 5-10 years of related experience.
- JNCIS-ENT, JNCIS-SP , JNCIP-ENT , JNCIP-SP or equivalent.
- Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.
OTHER JOB SPECIFICATIONS
- Excellent engineering troubleshooting skills.
- Strong communication and interpersonal skills.
- Strong presentation skills.
POSITION REQUIREMENTS
- Located on-site with the customer in NCR, India.
- Minimal travel outside of NCR.
- Work within the customer s NOC team providing industry leading technical services to both the customer and partner
- Hold design and information gathering workshops with the customer to understand the existing network design and technical requirements.
- Understand the customer s organisational structure and become familiar with the network implementation, support processes and procedures.
- Carry out testing of new features and functionality required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network.
- Test patches and fixes to software to ensure that they are implemented and functioning correctly in the live network.
- Troubleshoot equipment and network problems and to track JTAC critical (P1/P2) cases through to problem resolution.
- Produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
- Hold technology workshops with the customer to discuss equipment and network problems, provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
- Train the customer s design, implementation and support personnel to configure and operate Juniper Networks products.
- Assist the customer to develop Network Operating and Equipment Operating Procedures.
- Develop secondary skills in other products in the Juniper product portfolio.
The ideal candidate for this role must be able to demonstrate the following skills:
- JNCIS-ENT, JNCIS-SP, JNCIP-ENT, JNCIP-SP
- In Hand Experience on Juniper Products and command line
- In-depth knowledge of Routing Protocols, Switching Networks & hands on troubleshooting of complex networks.
- In-depth knowledge of Layer-2 and -3 VPNs and MPLS applications
- In-depth knowledge of Juniper Networks MX , SRX and EX-series architectures
- In depth knowledge of redundancy mechanisms
- Knowledge/experience of programming/Scripting (eg SLAX,Python)
- Ability to provide proactive enhancements to operational processes and procedures and integrate into the customer s existing network management architecture
EXPECTATIONS and CAPABILITIES
Analyze Information
- Gathers and analyzes the most critical information needed to understand problems.
- Analyzes problems and issues from different points of view.
- Readily recognizes problems requiring attention.
- Breaks down problems into manageable components.
- Determines the root causes of problems and issues.
Demonstrate Professional Judgment
- Applies accurate logic and common sense in coming to conclusions.
- Chooses courses of action that are consistent with policies, procedures, and rules.
- Recognizes the implications and risks of actions and decisions.
- Makes timely decisions on problems/issues requiring immediate attention.
Understand Quantitative Data
- Demonstrates an understanding of the use and interpretation of key quantitative/financial measures.
- Draws accurate conclusions from quantitative information.
- Uses quantitative information to guide actions and performance.
Address Customer Needs
- Asks questions to accurately identify customer requirements, expectations and needs.
- Seeks feedback from customers.
- Addresses customer needs by involving the right people (resources) at the right time.
- Follows up with customers to ensure problems are solved.
- Meets or exceeds customer service needs, and reports barriers.
Support the Execution
- Asks questions to ensure has the information needed to carry out work.
- Prioritizes and balances time and actions to ensure results are achieved.
- Holds self accountable for complying with policies, procedures, and work requirements.
Achieve Expected Results
- Takes timely action to address important issues.
- Shows strong commitment to achieving meaningful results.
- Puts in persistent efforts to accomplish desired result.
- Pursues initiatives/efforts to successful completion and closure.
Support Performance Improvement
- Identifies and suggests processes and practice improvement ideas.
- Uses appropriate metrics and data to monitor and improve processes and practices.
- Ensures that outputs, products and services are of high quality.
- Makes suggestions to address problems and process breakdowns.
Use Professional Communication
- Listens carefully and attentively to others opinions and ideas.
- Communicates information clearly, concisely, and professionally.
- Provides appropriate level of detail in communications.
- Writes reports, documentation, and other written information clearly and thoroughly.
- Prepares and delivers coherent and credible presentations.
- Provides timely, relevant information to those who need it.
Build Relationships
- Builds relationships with people throughout the organization.
- Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.
- Builds relationships by identifying and talking about common interests and priorities.
- Remains positive and respectful even in difficult situations.
- Appropriately involves others when issues affect them.
Demonstrate Integrity
- Does not cover up problems or blame others for mistakes.
- Follows through on commitments.
- Is honest and direct in dealing with people.
- Acts in accordance with stated policies and practices and completes related training.
- Does not disclose confidential information.
Adapt and Learn
- Recovers quickly from problems and setbacks.
- Demonstrates adaptability to changing needs, priorities or opportunities.
- Seeks opportunities to acquire new knowledge and skills.
- Invites and incorporate
Employment Type: Full Time, Permanent
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