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For Employers

Premium Employer

FIS

Compare

3.9

based on 5.4k Reviews

4 FIS Network Analyst Jobs

Network Analyst Senior (NICE CXone, Studio custom scripting)

FIS Global Business Solutions India Pvt. Ltd.

3.9

based on 5.4k Reviews

5-9 years

Pune

1 vacancy

Network Analyst Senior (NICE CXone, Studio custom scripting)

FIS

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Cisco VoIP Shell Scripting Routing and Switching Network Analysis Written Communication

Job Description

As a Voice Network Engineer, implements Worldpay's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of the cloud architecture

Collaborate with stakeholders to understand business requirements for both voice and digital channels supporting contact center and back-office functionalities

Works with the Architecture team to design, develop, and deploy APIs, consume APIs

Manage voice systems and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions

Build call-flow designs, chat and integration to backend systems using application program interfaces (API)

Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements

Review support tickets and oversee any support questions from other team members that might be working on one of those tickets

Document and design call flow diagrams to ensure that all call variables have been accounted within routing plans

Review functional and technical designs to identify areas of risk and/or missing requirements

Provide off-hour, on-call and weekend coverage as required

Other related duties assigned as needed

Where youll own it

Youll own it in our modern Indore hub

With hubs in the heart of city centres and tech capitals, things move fast in APAC

We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe

What You Bring

4+ years of experience supporting NICE CXone Contact Center

4+ years of experience with NICE CXone Studio custom scripting

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e g executive, management, individual contributors

Experience integrating 3rd party APIs

Worldpay Perks What Well Bring For You

Employment Type: Full Time, Permanent

Read full job description

Prepare for Network Analyst roles with real interview advice

What Network Analyst at FIS are saying

4.0

Rating based on 10 Network Analyst reviews

Anonymous · Engineering - Hardware & Networks in Pune

Likes

Company good for culture and environment.

Job security - Good

Dislikes

Very bad for career growth and increments

Salary - Bad

+4 more

Read 10 Network Analyst reviews

Network Analyst salary at FIS

reported by 84 employees with 1-8 years exp.

₹3.2 L/yr - ₹10.2 L/yr

6% more than the average Network Analyst Salary in India

View more details

What FIS employees are saying about work life

based on 5.4k employees

75%

77%

82%

72%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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FIS Pune Office Location

View all

Pune (1)

Pune Office

FIS, Westend Center One, Next to Reliance Mart, Wireless Colony, Aundh Pune
Maharashtra 411007