Sales Manager

About the Sales Manager role

A Sales Managers primary responsibility begins with seeking an understanding of customers from various segments of industries (small, medium, large, public sector) having commercial fleets where our product offering shall be promoted and positioned.

The Sales Manager is expected to present to customers our overall solution while providing guidance, training, and support during the initial interactions and POC stages, and drive the engagement with the customers through to contractual agreements, while contributing to companys topline and bottom-line goals.

Overall, the Sales Manager needs to foster a long term, sustainable and symbiotic relationship with customers leading to customer satisfaction, loyalty, and growth.

Some of the key responsibilities of a Sales Manager at Netradyne in India includes the following:

Relationship management: Develop and maintain strong relationships with customers, acting as their primary POC during the sales qualification stages and further the customer relationships through to the eventual handover to the CSM teams, during customer onboarding stages.

Solution Design: Liaison with pre-sales team to help develop the most optimum solution in fitment with customers pain points. Coordinate with pre-sales team to execute and ensure Proof of Concept (POC)/Trials success within customer agreed or requested timelines, milestones, and ROI objectives envelope. Ensure appropriate transition to the CSM teams in consultation with pre-sales team during commercial onboarding stages with the customers.

Customer Adoption: Support CSM teams with market/industry intelligence and insights to help drive product adoption and usage that align with evolving customers goals and objectives. Support CSM teams in conducting QBRs/QSRs with the customers whenever possible.

Customer Engagement: Foster engagement and build customer loyalty by conducting regular check ins, providing updates on new features, and sharing best practices and industry insights.

Customer Advocacy: Represent customer needs and interests within the organization. Collaborate with cross-functional teams to drive customer centric initiatives during sales qualification steps. Maintain effective communication with the customers during product enhancement and solution design stages.

Industry Engagement: Stay abreast with industry/market trends, competition, and customer needs by attending various workshops, and events. Liaison with marketing teams in conducting events and workshops focused on gathering further enquiries. Share best practices with teams and contribute to the development of customer success processes and pre-sales logbook.

Minimum Qualifications B.Tech/B.E.

Work-Experience 7 to 8 years of managing end-to-end sales in Automotive Telematics/Fleet Management/IT-ITeS/IoT/Embedded Systems/SaaS/Software/Data Analytics/ERP Solution space.

Working Model Field sales with travel involving up to 50% of work schedule. The Sales Manager is an individual contributor role and carries a yearly quota/revenue target.