Inside Sales Executive

Inside Sales Representative

We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

• Represent NetGains to the customer
• Onboard, support, and interface with MicroStrategy Cloud Environment (MCE) customers
• Collaborate with customers and internal resources to upgrade, migrate, operate, and grow customers on the MCE platform
• Promote an environment where all employees understand the importance of customer satisfaction and are accountable for customer growth
• Facilitate all operational checkpoint activities throughout the lifecycle of projects. Continually update relevant business stakeholders of project status
• Assess and resolve all high priority project risks as they are encountered
• Professionally document meetings, requirements, plans, schedules, and incidents as necessary to drive 'next steps' and to keep stakeholders informed
• Create processes and policies that work toward continually improving customer satisfaction, revenue growth, and employee morale
• Assess customer requirements to ensure customer environments are appropriately sized to their business needs
• Provide periodic customer status summaries, and project progress reports to management
• Assume additional responsibilities as directed by management

Inside Sales Representative Responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

Inside Sales Representative Requirements:

Previous experience in an outbound call center or a related sales position preferred.

• Proficiency in Microsoft Office and CRM software such as Salesforce.com.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.