Sales Operations Manager

ql-editor "> Company Overview:

NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in todays rapidly changing technology landscape.

We are seeking a dynamic and experienced Sales Manager with a strong background in both sales and operations management. The ideal candidate will have a proven track record of sales success, team building, process management and people management. The role requires a hands-on approach to closing deals and actively managing the sales team to drive business growth.

1. Sales Strategy Execution

• Leverage extensive sales experience to guide and mentor the sales team. Promoted from a sales position to Sales Manager, showcasing a deep understanding of sales strategies and customer relationship management.
• Set and monitor sales targets, ensuring the team meets and exceeds these goals.
• Actively participate in high-stakes sales deals, from initial customer contact to closing, ensuring alignment with customer needs and organizational goals.
• Successfully built and led a team of high-performing sales representatives.
• Actively engage in the sales process by working on deals, negotiating with customers, and closing sales to meet and exceed targets.
• Owning a minimum of $ 5m annual sales quota for the team.

2. Process Management:

• Design, implement, and refine sales processes to enhance efficiency, effectiveness, and scalability.
• Leverage CRM and other sales tools to streamline operations, track performance, and generate actionable insights.
• Monitor sales trends, pipeline health, and forecast accuracy to drive strategic decisions.
• Ensure adherence to defined sales processes which may include mapping client expectations, documentation, handovers to the Operations team and client servicing team etc.
• Collaborate with sales leadership to develop accurate sales forecasts and targets.
• Facilitate communication and coordination between sales and other departments to enhance customer experience and operational efficiency.

3. Team Leadership Development:

• Lead by example, providing strong leadership and direction to the sales team. Foster a positive and motivating work environment.
• Conduct regular performance reviews, set development goals, and implement personalized coaching plans to enhance team capabilities.

• Bachelors degree in business, Marketing, or a related field; MBA is a plus.
• Minimum of 5 years of sales experience with at least 2 years in a sales management role.
• Strong understanding of sales and operations processes.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to lead and inspire a sales team.
• Results-driven with a strategic mindset.

• Opportunity to work with a high-performing team in a dynamic and growing company.
• Attractive compensation package with performance-based incentives.
• A collaborative and innovative work environment that encourages professional growth.