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NetCom Learning
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47 NetCom Learning Jobs
Customer Success Manager
3-7 years
₹ 4 - 9L/yr (AmbitionBox estimate)
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Success Manager
NetCom Learning
posted 20hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Reinforcing a customer-first culture.
- Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments.
- Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together.
- Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business.
- Document and share customer success stories with our Marketing and Operations Departments, according to our Customer Success framework to drive results, product adoption and ensure retention.
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers experience.
- Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution.
- Drive expansion revenue opportunities based on need and problems uncovered during customer interactions.
- Work with the team to enhance customer documentation and create internal enablement material.
- Handle a large volume of email, chat, phone conversations, and meetings.
- Good understanding of the Technical Training Industry.
- Loves and is motivated by a good challenge.
- Excellent executive presence and communication abilities.
- Receptive to feedback, willingness to learn and embrace continuous improvement with resiliency in capacity to deal with pressure and demands.
- Competitive salary and comprehensive benefits package.
- Opportunities for continuous learning and professional development in a collaborative setting.
- Exposure to the latest project management techniques and industry trends.
- A chance to significantly influence the project management capabilities of diverse teams and organizations.
Employment Type: Full Time, Permanent
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