Professional Services Engineer

We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.

This role will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.

•    Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies) •    Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies  •    Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks) •    Knowledge in ITIL methodologies: change, incident, problem and configuration management. •    Understanding of outsourcing/managed service and Cloud managed services industry. •    Working knowledge of monitoring platforms like Active IQ Unified Manager  •    Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones. •    Strong customer communication and documentation skills. •    Built and maintained strong relationships with internal and external stakeholders. •    Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Typically requires a minimum of 2-5 years of related experience with a bachelor’s degree