ServiceNow Integration Lead

Experience: 6 9 Years

CTC: 15 25 LPA

Notice Period: Immediate to 15 Days

Location: Chennai

Overview

The ServiceNow Integration Lead plays a critical role in ensuring seamless integration between ServiceNow and other business systems. This position is designed for a skilled individual who can leverage their strong technical background and analytical skills to support efforts in improving service delivery. You will become a vital member of a dynamic team dedicated to optimizing customer experience and streamlining organizational processes.

As part of our team, you will have opportunities for growth and development while contributing to a culture focused on collaboration, innovation, and continuous improvement. Your contributions will directly influence our service capabilities and enhance overall productivity.

Key Responsibilities

• Collaborate with stakeholders to gather integration requirements and analyze business needs.
• Design and implement integrations between ServiceNow and various external applications.
• Conduct system testing and validation to ensure effective and efficient integration.
• Troubleshoot and resolve integration issues, providing timely support.
• Maintain documentation related to integrations, including design, testing results, and deployment.
• Participate in continuous improvement efforts to streamline integration processes.
• Provide training and support to team members on integration best practices.
• Keep up-to-date with the latest ServiceNow features and enhancements.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 6 – 8 years of experience as a ServiceNow Integration Specialist.
• Strong understanding of OpenText Vendor Invoice Management (VIM).
• Hands-on experience with ServiceNow integration technologies and best practices.
• Experience in Agile development methodologies is a plus.

Key Skills

• ServiceNow Integration expertise
• OpenText Vendor Invoice Management (VIM)
• REST/SOAP APIs and web services
• Analytical and problem-solving skills
• Strong communication abilities
• Agile methodologies knowledge
• Team collaboration and mentoring skills