Lead ServiceNow Integration Development

Skills: Change and Release Management Implementation using ServiceNow (SNOW), Atlassian Jira.

Ness Digital Engineering is building a high-performing team to execute a comprehensive Change and Release Management Implementation using ServiceNow (SNOW), Atlassian Jira, and other DevOps tools. The project involves delivering a fully automated, integrated solution for a leading client. The roles require deep technical expertise, strong problem-solving abilities, and leadership in driving ITSM, ITAM, and integration practices.

Responsibilities
Design and configure ServiceNow workflows for Change and Release Management in ITSM and ITAM.
Collaborate with architects to define and implement efficient configurations for scalable solutions.
Develop reusable configurations, templates, and best practices to ensure consistent delivery.
Provide technical leadership to developers and engineers on ServiceNow best practices.
Troubleshoot and resolve advanced configuration issues.
Key Skills
Certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
ITIL v4 Foundation

Professional Experience:
7+ years in IT Service Management, including extensive hands-on experience as a ServiceNow Lead/Senior Engineer.
expertise in ServiceNow architecture, specializing in ITSM, ITOM, HAM, SAM, IT Business Management, and IT Operations Management.

Technical Expertise:
Proficient in ServiceNow configuration, scripting, and integrations, prioritizing out-of-the-box functionality with minimal customizations.
Advanced skills in ServiceNow scripting languages: JavaScript, GlideScript, and AngularJS.
Experience in building custom applications, enhancing modules, and developing tailored solutions to meet business requirements.
Expertise in UI policies, client scripts, business rules, workflows, flows, and notification systems.

Integration Skills:
Strong experience in integrating ServiceNow with third-party tools such as Atlassian, Jenkins, and Azure DevOps.
Proficient in API integrations using REST, SOAP, and MID Server for secure and seamless data transfers.
Skilled in managing inbound/outbound integrations, ensuring data reliability and consistency.

Process and Workflow Optimization:
Deep understanding of ITIL v4 processes, including Incident, Problem, Change, Release, and Asset Management.
Proven ability to streamline and optimize workflows, service catalogs, and automation for improved operational efficiency.
Expertise in lifecycle management, data normalization, and reducing technical debt within ServiceNow implementations.

ServiceNow Module Expertise:
ITSM, ITAM, CMDB, HAM, SAM, and Integration Hub.
Designing and implementing enterprise-grade workflows for Change and Release Management.

Soft Skills:
Excellent client communication and stakeholder management abilities.
Strong documentation and presentation skills to convey technical concepts effectively.

Please dont share any AP candidates 99% candidates will be fake and am wasting time on validation. Strictly dont share JNTU and SV University candidates.

Please note that the experience mentioned in the Skills Matrix must match the details in the candidate's project experience.

When submitting resumes, please ensure to include the following skill matrix:

Skills Exp Level Rating out of 5
ServiceNow Integration
IT Service Management
ServiceNow Architecture
ITSM, ITAM, CMDB, HAM, SAM
JavaScript
GlideScript
Atlassian
Jenkins
Azure DevOps

Location : Bengaluru,Mumbai,Pune,Chennai