After-sales Service Manager

Job Opportunity

1. To work in a super-charged environment with a team that is passionate about innovation and craftsmanship.
2. To lead a complete after-sales service and engineering division.
3. Build a team to make it a world class after-sales service division
4. To create an impact in the lives of millions of physically challenged people.

Job Responsibility

1. Interact with customers facing any challenge and resolve it as per the defined solution to the problem
2. If the challenge/issue is new, then discuss with design team and bring defined solution to it
3. Record each and every information coming from customer as per defined process
4. Ensure the turn-around time for each issue reported is less than 24 hours (avg)
5. Schedule visits of Technical Staff (across India) to resolve critical issues, which might need personal visit
6. Training & Service camps to be organized in major cities (with high customer densities)

Expected Skills

1. People Skills / Communication
2. Team Leader
3. Time - Work Management
4. ERP/Zoho