Customer Support

We are looking for people who can take ownership of the Customer Support department and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers.
The Role is to deliver high quality support to technical and non-technical users of NeoDove through email, phone, Google Meet and documentation.

Key Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using NeoDove Product.
• Help in keeping customers extremely satisfied and thereby contributing to customer retention.
• Ask customers targeted questions to quickly understand the root of the problem.
• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
• Onboarding new customers: Providing Admin and User training e.t.c (over web).
• Talk clients through a series of actions, either via phone, email or chat, google meet until they ve solved a technical issue.
• Work closely with customer success and technical teams to enhance the quality of existing products.
• Manage and monitor customers expectations.
• Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.