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NCR Corporation

Compare

3.4

based on 59 Reviews

Video summary

85 NCR Corporation Jobs

Software Support Engineer - Customer Care

Our NCR

3.4

based on 59 Reviews

0-3 years

Bangalore / Bengaluru

1 vacancy

Software Support Engineer - Customer Care

NCR Corporation

posted 12hr ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Customer Service Python Recruitment Javascript HTML

+ 3 more

Job Description

The Care Analyst position requires knowledge of Candcescent core and Third party vendor products; including collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout Candescent and Candescent pertners. A professional and positive demeanor is essential to this job. An understanding of the service and consultative nature of this position is crucial as well, i.e., the primary and forefront goal for team members is to service high profile customers in the most efficient and beneficial manner possible. Other qualifications:

Care Analysts are the primary interface with the customer (assisted and self-support) and resolve problems, match the customer to the right offering, recommend and train customers how to best use the offerings and provide other value-added services.

This role uses their experience plus existing documentation to diagnose and drive resolution for questions or issues reported by customers.

Ability to works on assignments that are not routine and may not be documented.

Identifies, communicates and participates in process improvements.

Can frame and escalate issues that are not found in existing resources or documentation and escalate to appropriate SMEs or technical resources.

Knowledge, Skills & Abilities

Customer service experience via phone, chat, email and CRM tool.

Abilty to follow documented procedures and contribute for effiency

Ability to manage a high volume of cases and keep them up to date.

Strong communication skills with emotional intelligence to diffuse customer escalations.

Relevant background in financial or adjacent technology support.

Experience working in CRM systems.

Critical thinking to review symptoms of issues and determine the right path for work or escalation. Diagnose and resolve issues as possible in existing tools.

Basic HTML, CSS, Typescript/Javascript

Basics of Java or any programming language

Knowledge of scripting languages like python, ruby , NodeJs etc would be an advantage

Employment Type: Full Time, Permanent

Read full job description

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What people at NCR Corporation are saying

What NCR Corporation employees are saying about work life

based on 59 employees

67%

56%

73%

100%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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