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61 NCR Atleos Jobs
Service Operation Manager
NCR Atleos
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Required to oversee and coordinate the multiple projects, which comprise a program; Responsibilities of this role originate in the Plan Phase and extend through the Deployment Phase of the Project Management Governance Process; Oversight of Program Management Process from Concept Phase through Deployment
- Service Operation Manager initiates the overall structure of the program and its activities, including recommending Project Management requirements, evaluating project plans, identifying and managing issues and risks across projects, overseeing rollout of a multiple programs across multiple sites
- Responsible for coordinating program communications, including compiling project information for reviews and promoting Governance compliance with the project management team
- Service Operation Manager is responsible for the mentoring of project team members
- Participate in business case justification specializing in information technology
- Applies analysis and independent judgment to both routine and non-routine information
- Able to respond to the majority of situations with limited guidance and formulate alternative courses of action on more complex information with additional guidance from more senior employees
- Has subject matter expertise in the tools and processes used to address business issues and reporting needs
- Develops reporting tools for use in business managementDecompose
- into time-phased projects and prioritize key program deliverables; Assumes full accountability for overall success of a project through deployment
- Define project goals and objectives; Identify customer requirements; Identify resource requirements; Develop program/project budget; Ensure headcount and capital dollar resources are identified for all project phases; Track incurred and projected expenses against program plan and report to management
- Develop and be accountable for the overall program plan by integrating sub-project plans; Ensure resources are committed and engaged for all project phases
- Identify key program metrics/milestones and assess risks
- Prioritize resource allocation; Assist with resource negotiation; Manage cost/schedule/resource variances
- Produce project documentation; Establish/maintain project information system; Monitor and control project
- Review and monitor vendor performance; Assure compliance with WCS Governance standards, WCS strategic plan, and operational priorities
- Manage key decision points in program plan; Communicate effectively at the Global, Regional, and Area levels
- Manage program to ensure deliverables are produced, and partner to obtain sign-offs; Work with partners to clarify roles and responsibilities so program is well executed
- Develop mitigation strategies and steps to eliminate or minimize effects of risk on program IT plans
- Review and evaluate program documentation deliverables for completeness and accuracy; Conduct post-implementation review and communicate results to facilitate learning
- Establishing ownership of enterprise-wide issues
- Organizing and coordinating cross-functional resources
- Managing the implementation of global business solutions
Employment Type: Full Time, Permanent
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based on 39 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NCR Atleos Benefits
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