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Installation Associate
NCR Atleos
posted 1mon ago
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Flexible timing
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Job Description
TITLE : Installation Associate (II)
LOCATION : Mumbai
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Position works in a high-volume call center environment serving as the primary interface to internal and external customers and/or their agents
- Engage with Call Management team for customers inquiries or request for escalation; Work directly with customers in local language, answering calls, determining customer entitlement, document requests for service, dispatch technicians and escalate when necessary; Schedule customer installation activity
- Daily monitoring of email window is essential; Receive and document service request and customer information; Ensure customer entitlement; Updates work orders and provides status information
- Gather problem information and determine criticality; Capture information and record data in desktop tools; Generates daily and weekly incident reports; Review incident history to determine recurring faults
- Follow Global Call Taking tools, process and procedures as documented and posted in GP&S
- Document, verify, and make appropriate corrections to the service request and customer profile; Communicate with the Customer Advocates for permanent change to the customer profile
- Contribute as a team member; Participate in team meetings and activities
- Participate in objective setting, performance management, reward and recognition programs; Participate in projects to continuously improve processes, tools, systems and organization
- Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business
- Emphasis may be on manual skills; this position involves prolonged periods of PC and telephone usage; accountable for continuously receiving and handling high volumes of customer calls
- Proficiency in data entry software applications and related desktop tools is necessary
- Monitors incident status and escalates cases that are not resolved in a specific timeframe
- Work environment for this position involves rotation in work hours, weekend or holiday hours, and/or may require extended hours, as needed, to accommodate customer needs; Success with this position will be measured on speed of response, clarity and accuracy of captured information
- Work within a team environment and interacts with both internal and external customers
BASIC QUALIFICATIONS:
- High School Diploma
- 0-2 years of related experience
- Effective interpersonal and communicational skills, including listening skills
- Proven strong organizational skills; Ability to prioritize and work on own initiative
- Enthusiastic and hard working
- Keyboard proficiency (accurately type minimum of 30 WPM); Understanding of Windows-based applications/tools
- Understanding of basic customer location/geography area knowledge
PREFERRED QUALIFICATIONS:
Associate s degree preferred
Employment Type: Full Time, Permanent
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Installation Associate salary at NCR Atleos
reported by
1
employee
with 4
years exp.
₹3.2
L/yr - ₹4.1
L/yr
At
par with the average Installation Associate Salary in India
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What NCR Atleos employees are saying about work life
based on 26 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NCR Atleos Benefits
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