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Customer Support Analyst
NCR Atleos
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Based out of the customer locations and interacting with the officials on the project and services.
- Ensuring optimum customer satisfaction by providing maximum uptime to the machines under NCR Managed Services
- Continuous interaction with Customer and Vendors to discuss performance and initiate steps for improvement.
- To undertake constant in-depth reviews through various performance reports and analyze it to further enhance the service delivery
- Continuous working on overall issues (including issues with Bank ownership) to achieve optimum uptime of ATM Machines
- Scrutinizing vendor issues, FLM delays and take appropriate actions for improvements.
- Continuous working on chronic Issues by taking up the same with the concerned stakeholder for final closure.
- Close monitoring of various daily availability reports to drive field for early closure.
- Conducting monthly meetings with vendors to review their individual performance and regular interaction with their field staff to understand the challenges at the ground level
- Organizing/Attending periodical reviews with the customer and vendors to understand the various challenges; guiding/motivating team and suggesting solutions to overcome these.
- Ensuring timely processing of decentralized and zonal Bills with Nil/minimum deductions through proper data cleansing and upkeep, sharing penalty calculations under various dependencies for necessary exclusion as per SLA.
- Rendering the best of services to retain the current business and bring in the new.
Employment Type: Full Time, Permanent
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What people at NCR Atleos are saying
What NCR Atleos employees are saying about work life
based on 15 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NCR Atleos Benefits
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