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Customer Engineer
3-3 years
₹ 3 - 3L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Engineer
NCR Atleos
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
- Performs minor maintenance, repairs and component replacement at the module level
- Assists in site preparation, including cable installation, staging and standard testing of equipment
- Maintains parts inventory and related records
- Provides status reports throughout a service
- Diagnose problems - based on the information provided in the assigned call as well as work with the customer to determine all issues at the site
- Responsible for ownership of customer issues until resolution according to SLA agreements
Develops and applies knowledge of:
- Security procedures
- Service level agreement requirements
- Escalation procedures
- Tools and processes for completing machine repairs
- Organize and plan time effectively
- Complete NCR specific Certifications based on business/district needs and assign LOBs as prescribed by the manager
Basic Qualifications:
- High School Diploma or Equivalent
- Formal vocational or technical certification
- Associates Degree preferred
- CompTIA, A+/N+ Certification preferred
Experience Required: 2 years of related experience
Employment Type: Full Time, Permanent
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What people at NCR Atleos are saying
Customer Engineer salary at NCR Atleos
reported by
1
employee
with 3
years exp.
₹2.7
L/yr - ₹3.5
L/yr
48%
less
than the average Customer Engineer Salary in India
View more details
What NCR Atleos employees are saying about work life
based on 15 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NCR Atleos Benefits
View more benefits
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