Vkyc Executive

the adherenceAbout us:

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

What would you do at Navi?

Video KYC is part of the Customer Experience team at Navi. This role will require you to:

• Perform real-time customer identification through checks & reviews of KYC documentation on video calls to prevent fraudulent attempts.
• Demonstrates highest standards of customer service while ensuring that customers are comfortable through the verification process.
• Strict adhere to standard operating procedure and service quality standards.

What skills do you need for this role?

• 0-2 years of experience or preference in customer support, KYC verification roles
• Good communication skills Proficiency in English and Hindi is mandatory, along with at least one regional language (Kannada, Telugu, Tamil, Malayalam)
• Should be proactive, confident, and customer focused
• Should have basic knowledge of the internet and excel
• Flexible with working hours as per rosters and shifts