Tele debt manager

Preferred candidate profile

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI,

Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple,

accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is

dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi?

• Ability to learn
• Being disciplined
• Communicating well

How would your role at Navi Look Like?

• Responsible for training the Tele debt management team.
• Guide and motivate the Tele debt management team on their monthly targets and evaluate

their performance

• Run daily team stand-up/ huddle, ensure attendance and adherence to defined protocols
• Maintain fair collection practices while dealing with customers and ensuring that the team

follows the same

• Ensure that the team is responsible for administrative work related to the collection such as

providing and maintaining MIS reports, and reviewing collection feedback on a daily/Weekly &

Monthly basis.

• Ensure that you and the team are up to date on all relevant circulars and all products/services

offered

What are some of the good to have skills for this role?

• Strong communication, influencing skills, and calling etiquette
• 3+ years of people management experience in telesales, customer experience, and operations role
• Should have a working knowledge of MS Excel and Google Sheets
• Should have high professional ethics and integrity
• Qualification: Any Graduate