Collection Manager

Role & responsibilities

• Managing a team of ground Field Executives for effective & efficient recovery of overdue

amounts from default customers through planned visits to customer addresses

• Ensure proper planning for effective recovery through strong execution; guide and

motivate the field team to reach monthly targets

• Overview of day-to-day agent activities including regular performance monitoring,

in-person visits for high-value accounts, and regular & timely follow-ups with customers

• Guide executives to increase contactability with customers and execute advanced

loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)

• Maintain fair collection practices in adherence with the code of conduct & legal

guidelines and ensure that the team follows the same

• Ensure agents regularly attend all meetings, AHMs, and training sessions as required
• Highlight accounts requiring legal action and following process on the same
• Ensure that the team adheres to SOPs related to collection such as timely updation of

feedback for assigned accounts, conducting in-depth review and audit of collection cases,alongside review and presenting a synthesis of high-value accounts on a weekly basis

• Run daily team stand-up/ huddle, ensure attendance and App adoption by the agents

Preferred candidate profile -

Candidates with experience in managing teams from Collections/Sales background

BFSI, NBFC, Agency Management

Communication skills & Microsoft Excel

Perks and benefits -

-6 day work

-PF

-Gratuity

-Medical Insurance

-Incentives

-Petrol Allowance