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116 NatWest Services Jobs
Customer Service and Operations Analyst in Anti Money Laundering
2-6 years
Chennai
1 vacancy
Customer Service and Operations Analyst in Anti Money Laundering
NatWest Services
posted 3d ago
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Job Description
Join us as a Customer Service & Operations Analyst in Anti-Money Laundering
- Working with a supportive and collaborative team, you ll be helping us with anti-money laundering (AML) activities
- You ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
- This role offers great career development opportunities with relevant training programmes and exposure for you and your work
- Were offering this role for a period of seven months
Joining a specialist AML team, you ll be working together to deliver the most successful outcomes for the business and our customers. You ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.
As you continue to develop in your role, you ll support with process training and knowledge sharing across your team, working together towards success.
Day-to-day, you ll be:
- Accurately investigating your queries, raising with relevant parties, and escalating where needed
- Making sure processing is performed accurately and within an agreed turn-around time
- Participating in initiatives that help improve our customer service, processes and procedures
- Reviewing processing errors and customer complaints to help identify trends and training needs
You ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You ll also be able to work accurately, to deadlines and with high levels of attention to detail.
We ll also be looking for you to demonstrate:
- An understanding of the financial services industry and our customers
- Knowledge of our products, processes and banking systems
- Good written and spoken communication skills
Employment Type: Full Time, Permanent
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Customer Service and Operations Analyst in Anti Money Laundering
2-6 Yrs
Chennai
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