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NatWest Services

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4.0

based on 3 Reviews

83 NatWest Services Jobs

Customer Service & Operations Analyst

National Westminster Bank (NatWest)

4.0

based on 3 Reviews

3-7 years

Bangalore / Bengaluru

1 vacancy

Customer Service & Operations Analyst

NatWest Services

posted 3d ago

Job Role Insights

Key skills for the job

Customer Service Excel Investigations SLAS Customer Service Operations Interpersonal Skills

+ 1 more

Job Description

Join us as a Customer Service & Operations Analyst

We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
Were offering this role at senior analyst level

What youll do

As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

Authorising and investigating all transactions to our KPIs
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
Supporting with process training and knowledge sharing in the team

The skills youll need

In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

You ll also demonstrate: