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114 NatWest Services Jobs
Production Analyst
NatWest Services
posted 1mon ago
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Job Description
- This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
- We ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
- Hone your existing analytical skills and advance your career in this exciting, fast paced role
- Were offering this role at associate level
As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.
It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.
Your role will also involve:
- Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
- Regularly attending the feature teams refinement and planning sessions
- Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
- Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery
We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.
We re also looking for:
- 4 to 7 years of experience in AWS skill with production support and willing to contribute in 27/7 environment
- Good understanding of support delivery process and guidelines such as problem management, incident management, change management, SLA compliance, productivity, and other application goals
- Good communication, analysis and debugging skills
- Experience in SNOW incident management tool
Employment Type: Full Time, Permanent
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