Senior Associate/ Associate - Relationship Management

Role & responsibilities

A. Drive relationship and project management with NFS team/Complaints management /Reconciliation team (or any other assigned products and teams) in SBI GITC through daily liaising and coordination with all stakeholders

B. Conduct Structured monthly product performance review with Bank for products like NETC, AePS, NACH.

C. Regular tracking of Operational issues like declines, downtime and reviewing them with respective departments of Bank along with data and qualitative inputs to ensure NPCI benchmarks

D. Ensure timely execution of projects to attain NPCI implementation targets

E. Align and manage internal stakeholders within products and Technology to create momentum and drive the business.

F. Closure of customer complaints and queries in coordination with Bank and internal Product/Ops teams within TATs to ensure customer delight.

G. Track the NPCI business numbers for account as well as the corresponding competition numbers

H. Ensuring 100% Compliance to NPCI audit practices and Compliance to NPCI Circular implementation by the Bank

I. Excellent communication, interpersonal skills and analytical skills.