Institute Sales Representative (Front Desk)

Role & responsibilities

1. Front Desk Management: Manage the front desk operations, ensuring a warm and professional welcome to visitors, students, and staff.

2. Sales and Enquiries: Handle sales enquiries, provide information about courses and programs, and convert leads into admissions.

3. Course Information: Provide accurate and up-to-date information about courses, programs, and services offered by the institute.

4. Student Counselling: Counsel prospective students and parents about course selection, career options, and institute facilities.

5. Admission Process: Guide students through the admission process, ensuring all necessary documents and fees are collected.

6. Data Entry and Record-Keeping: Maintain accurate records of student data, admissions, and sales activities.

7. Communication: Respond to phone calls, emails, and messages in a timely and professional manner.

8. Marketing Support: Assist in marketing activities, such as events, campaigns, and promotions.

9. Customer Service: Provide exceptional customer service to students, parents, and visitors.

10. Reporting and Analysis: Prepare sales reports, analyze data, and provide insights to management.

Preferred candidate profile

1. Excellent Communication: Strong verbal and written communication skills.

2. Sales and Marketing: Proven sales and marketing skills, with experience in education sales.

3. Customer Service: Excellent customer service skills, with a focus on student satisfaction.

4. Organizational: Strong organizational and time management skills.

5. Technical: Proficiency in MS Office, CRM software, and other relevant tools.

6. Interpersonal: Ability to work with diverse groups, including students, parents, and staff.

7. Problem-Solving: Strong problem-solving skills, with ability to handle complex situations.

Education and Experience:

1. Bachelor's Degree: Bachelor's degree in Marketing, Sales, Education, or related field.

2. Sales Experience: Minimum 1-2 years of sales experience in education or related industry.

3. Customer Service: Experience in customer-facing roles, with a focus on student satisfaction.

Performance Metrics

1. Sales Targets: Meet or exceed sales targets for student admissions.

2. Conversion Rates: Achieve high conversion rates from leads to admissions.

3. Student Satisfaction: Maintain high student satisfaction ratings through excellent customer service.

4. Data Accuracy: Ensure accurate and up-to-date records of student data and sales activities.