Front Desk Administrator

JOB DESCRIPTION FOR FRONT DESK

Job Overview:

Responsible for providing exceptional customer service by greeting clients, answering inquiries, handling administrative tasks, and acting as the primary point of contact for all incoming requests.

Key Responsibilities:

Client Reception and Interaction:

• Professionally greet and welcome all Clients upon arrival, providing a positive first impression.
• Answer phone calls promptly, directing inquiries to the appropriate team members.
• Manage walk-in clients, addressing their travel needs and providing necessary information to the department.
• Greeting visitors at reception. Managing diaries, scheduling meetings, and booking rooms.

Administrative Tasks:

• Create, organize, and maintain documents, and spreadsheets.
• Supervise Admin staff, delegate responsibilities, and provide support
• Look for new vendors for branding, office requirements, etc.
• Support Human Resource Team in day-to-day activities
• Order and restock office supplies and equipment.
• Respond to and manage incoming and outgoing communication, such as emails, and phone calls.
• Maintain records for Chauffeurs and coordinate with the Transport Team for attendance.
• Handle expense reporting and basic accounting tasks.
• Obtain quotations, and complete procurement forms for the purchasing of standard office items. Stock control of office stationery. Check the correctness of officials and submit them to the manager for approval.
• Maintain a clean, safe, and organized front desk area.
• Provide support to other departments when needed.
• Overseas the housekeeping staff.

Qualifications:

Education

• Bachelors Degree is a must.
• Associates or Bachelors degree in a relevant field (e.g., Business Administration, Hospitality) is a plus.

Experience

• Prior experience of 2-4 years of office administration and front desk roles is preferred.
• Experience handling phone systems, email communication, and scheduling.

Skills

• Excellent organizational skills, Ability to multitask and problem solve. Strong communication skills, Proficiency with office tools and software, and Ability to adapt to changing priorities.