Community Support Specialist English

Location: Philippines or India

Nas Company is an ecosystem of products that help people feel more connected

Both online and offline

In the millions

We are a team of 100 people from 28 countries who are market leaders in the creator economy, reaching 300 Million people globally every month

Nas Company Has 5 Main Products

Education: Nas Academy

Technology: Nas

io

Media: Nas Daily (65 Million followers!)

Events: Nas Summit

Hotels: Nas House

Following our global success with Nas

io, we are looking for a Community Support Specialist for all English speaking countries

This person will be instrumental in supporting content creators and ensuring their success on Nas

io

They will ensure our community builders in handling growing and monetizing their communities

In this role you have to be able to communicate issue resolutions, tips and feedback in a clear and concise manner to creators

Why should you be part of our success story?

Nas

io is a global community platform for creators to monetise their audiences

Think Shopify for Communities

We work with some of the top creators around the world, to help them build community businesses

On Nas

io you can sell a WhatsApp membership, online workshops, events and even run your own paid challenges

With 100,000 creators using the platform in 180+ countries, we believe the future of the creator economy is all about community building, and we are on a mission to help creators become financially independent from social media platforms

We are doubling our revenue every 3 months and have ambitious growth targets for the rest of this year

Responsibilities

Develop an in-depth understanding of Nas

io products and services

Proactively address and manage community concerns, providing insights to enhance user experience

Create proper end of shift handover and issues handover finishing the shift and allow for flexibility in support hours as required by the business

Effectively manage multiple support channels during assigned shifts; escalate issues as needed to ensure timely resolution

Assist in calendar management for community events, ensuring seamless coordination

Support the Engagement team in events booking/moderations for Community Builders sessions

Undertake additional tasks related to business KPIs assigned by immediate leads

Requirements

The main requirement of this role is someone who is driven to support the needs of the different creators that rely on us for their community business

Minimum of 2-3 years of experience as an Customer Support Representative, CX Specialists or Community Manager

Fluent in English (ability to speak in Español is a plus)

Excellent communication and interpersonal skills, with the ability to empathize and connect with users

Strong problem-solving abilities and attention to detail

Previous experience in community support or related roles is advantageous

Tech-savvy with a quick learning curve, staying updated on Nas

io products and industry trends

Proven experience working in a fast paced startup sales environment

Notes

40 working hours per week (9 hours per day shift, inclusive of 1 hour break)

Expected to cover shifts during weekends or holidays if needed

This is an EXTERNAL role