Operations Manager

About NAF & Position Summary:

New American Funding (NAF) is a mortgage lender offering an array of loan options. Established in 2003 and headquartered in Tustin, CA, United States, NAF has 4,300+ strong workforce across 260 branches and a servicing portfolio of 2,63,210+ loans and $69.1 Billion.

The Operations Manager in the US Mortgage domain will oversee and manage end-to-end mortgage processes, ensuring efficient execution of tasks across origination, processing, underwriting, closing, and servicing. This role requires a deep understanding of US mortgage regulations, compliance standards, and industry practices. The manager will lead cross-functional teams, ensuring timely processing, quality control, and adherence to regulatory guidelines

Role & responsibilities

• Manage daily operations in mortgage origination, processing, underwriting, closing, and servicing.

• Supervise and mentor operations team leads to drive their teams to meet productivity, accuracy, and quality benchmarks
• Analyze operational metrics and prepare performance reports for senior management.
• Resolve escalated issues and provide strategic solutions to operational challenges
• Analyze operational metrics and prepare performance reports for senior management.
• Ensure the process is executed as per Standard Operating Procedure.
• Continuously contribute towards process improvement.
• Align team members with onshore team needs, allocate target and tool usage to support task performance.
• Track the process for workflow, tracking team performance, deployment of resources and capacity planning.
• Review the performance on the key process metrics and conduct RCA to improve quality parameters.
• Ensure daily work is managed within specified / agreed timeframe / timeline. • Effectively manage shift operations and leave planning.

Qualification & Core Competencies:

• Minimum 10+ years of experience
• Minimum 5 to 7 years of team handling experience
• Strong knowledge of US mortgage regulations and guidelines is an added advantage
• Handled at least a team size of minimum 50 members.
• Excellent command of the English language being fluent in spoken and written.
• MS Office application suite (preferably Word, Excel & PowerPoint).
• Good analysis and problem-solving skills
• Strong control awareness.
• Ability to build and motivate team.

Perks and benefits

• Two way Cab facilities
• Night Shift Allowances
• Best in Market Insurance benefits