Executive - Customer Service - FCL Export (2-6 yrs)

Role Requirement:

To Support and coordinate with sales department Shipment confirmation & follow-up with respective stakeholders.

Roles & Responsibilities :

- Coordinating with local customers for cargo and maintaining the LCL/FCL shipment sheets with respect to stuffing, Sailing, and delivery of cargo.

- Updating correct entries in the system with respect to rates, internal notes, and CFS

- Preparing and updating DSR post shipments vessel details to the customer until the shipments reach the final destinations.

- Follow up with the clients to get the booking confirmed.

- Coordinating with overseas agents upon the requirement

- Coordinating with operations, and planning desk for operational matters.

- Timely submission of rates

- Coordinating with the internal department for SI, invoices, BLS, pricing, etc

- Monitoring Releasing of BL

- Coordinating with Carriers for container transshipments details

- Coordinate with CHA & sending invoice to the customer

Skills & Competencies:

- Strong Interpersonal Skills

- Negotiations skills & Presentation Skills

- Good excel skills

- Should be from Freight/Logistics company only