MyOperator - Product Manager - Roadmap & Strategy (5-8 yrs)

About Us :

MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SaaS platforms backed by exceptional customer service.

Responsibilities :

- Product Strategy & Vision : Define and execute the product strategy and roadmap, ensuring alignment with the company's overall objectives.

- Requirement Documentation : Create detailed Product Requirement Documents (PRDs) that clearly communicate product needs and specifications.

- UI/UX Decisions : Lead UI/UX decision-making processes, ensuring an intuitive and engaging user experience.

- Data-driven Decision-making : Utilize a data-driven approach to analyze market trends, user feedback, and product performance to make informed decisions.

- Cross-functional Collaboration : Work seamlessly with tech, sales, and marketing teams to ensure cohesive product development and go-to-market strategies.

- Analytics Tools : Employ tools like Mixpanel, Google Analytics, and Adobe Analytics to monitor product performance and user behavior.

- Project Management : Utilize Jira for project tracking, ensuring timely delivery of product milestones and addressing blockers promptly.

- Chatbot Expertise : Hands-on experience in developing and optimizing chatbot solutions, ensuring they align with user needs and market demands.

- Experience : Minimum of 5 years in product management.

- Communication Skills : Excellent verbal and written communication skills.

- Technical Knowledge : Profound knowledge of LLMs and ML models for NLP applications, with exposure to conversational commerce.

- Mobile App Development : Proven ability to drive the development and enhancement of mobile applications.

- WhatsApp Ecosystem : Experience in the WhatsApp Business ecosystem is advantageous.

- Analytical Skills : Strong data-driven decision-making capabilities using Mixpanel, Google Analytics, and Adobe Analytics.

- Project Management : Familiarity with Jira or similar tools.

- Education : Bachelor's degree in Computer Science, Engineering, Business, or a related field. An MBA is a plus.

- Problem-solving : Strategic and innovative problem-solving skills.

Benefits :

- Work with a dynamic and innovative team.

- Competitive salary and benefits package.

- Career growth and development opportunities.

- Collaborative and inclusive work environment.

- Remote working flexibility.