Technical Support Executive

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000

businesses across diverse industries with innovative SaaS solutions. Our offerings include

Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business

Solutions, and Heyo Phone. We are dedicated to delivering excellence through

cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Executive (L1) to join our growing team at

MyOperator. In this role, you will be responsible for handling customer service requests,

troubleshooting technical issues, and managing support tickets. You will be the first point

of contact for customers, ensuring quick resolutions and delivering a seamless support

experience. If you have strong technical aptitude, problem-solving skills, and a

customer-centric approach, wed love to hear from you!

Key Responsibilities:

• Respond to customer service requests and tickets promptly.
• Diagnose and troubleshoot basic technical issues related to MyOperator products.
• Provide step-by-step guidance and training to users.
• Escalate complex technical issues to higher support levels.
• Maintain accurate documentation of customer interactions and resolutions.
• Handle KYC verification, activation tickets, SMS template approvals, and business name
  approvals.
• Manage account panel-related tasks, including feature activation, billing date
  changes,account transfers, and number-related requests.
• Process WhatsApp, Truecaller, and onboarding tasks related to credit limits, top-ups,and
  balance management.
• Work with JIRA and Qntrl for ticket resolution and task management.

Skills & Qualifications:

• 1-4 years of experience in a technical support role, preferably in a SaaS-based company.
• Strong understanding of SaaS platforms and how they work.
• Problem-solving skills with the ability to diagnose and troubleshoot basic technical issues.
• Excellent communication and customer service skills with a helpful and patient approach.
• Ability to provide training and support to users related to MyOperator products.
• Familiarity with JIRA, ticketing platforms, or similar tools is a plus.
• Ability to follow structured processes and complete assigned tasks efficiently.
• Experience with API handling, troubleshooting, and integration.
• Proficiency in Kibana, and other monitoring tools.

Why Join Us?

• Opportunity to work in a fast-growing SaaS company.
• Collaborative and supportive work environment.
• Hands-on experience with customer interactions and technical troubleshooting.
• Scope for learning and career growth in the tech support domain.