Manager Marketplace - Seller Relationship

Roles and Responsibilities
Marketplace team is responsible for driving the growth for unmanaged portfolio across
business units comprising of Marketplace sellers through RE (Relationship Management)
program


Manager (RE) needs to manage a team of 25 -30 Account Managers & drive the day to day
business


Business Metrics Achievement: Achieve business Metrics of Revenue GMV & Marketing spend


Taking appropriate action if any of the metric is being not achieved and highlighting the risk in
advance


Customer Metrics Achievement: Increase customer engagement to the platform through
appropriate selection and content


Operations Metrics Achievement: through timely Solve of logistics issues


Responsibilities:
Drive Portfolio growth above platform YoY by improving KPIs


Improvement in Catalog & Inventory health through optimization of resources


Improvement in profitability metrics by following pricing guidelines & marketing spend


Improvement in visibility metrics through selection improvement & pricing levers


Map vendor capabilities to require metrics and drive opportunity development


MIS and data reporting - daily, weekly, monthly, quarterly as per requirement


Bench-marking of Competition and industry best practices


Overall end to end account management for a larger number of Marketplace sellers

Qualifications & Experience
Candidate should have 5+ Years experience in Retail industry and a positive outlook towards
work


MBA from a Tier 2/3 college preferred, though not mandatory
Good to have NIFT, but not mandatory
Good communications skills and ability to manage multiple cross-functional stake holders


Strong Analytical skills and ability to adapt as per the situational requirement


Ability to multi-task and meet project deadlines


Must work well in an unstructured work environment


Active problem solver who can work with data effectively


Great team player with demonstrated traits in previous work experience / projects


Takes complete end-to-end ownership


Is able to creates plans, prioritize tasks and deliver quality outcomes


Mandatory: E-com experience


Go getter attitude
Ability to manage a larger team with minimal conflict