Museum Of Solutions - Lead - B2C Sales (8-10 yrs)

We are looking for an ambitious and results-driven B2C Sales Lead to drive MuSo's individual and group sales. This role will focus on selling tailored experiences-including museum visits, workshops, birthday parties, and private event rentals-targeting families, high-net-worth individuals (HNIs), community networks, and interest-based groups.

- You will be responsible for driving ticket sales, group bookings, and premium experiences while also optimizing sales through data insights and partnerships.

Key Responsibilities:

Revenue Growth & Sales Strategy

- Own the sales pipeline and revenue targets for the B2C segment (individuals, families, HNIs, and community groups).

- Develop and execute a data-driven sales strategy to maximize attendance, engagement, and customer retention.

- Identify and develop partnerships with affinity groups, parenting communities, educational networks, and premium clubs to drive group visits and memberships.

- Collaborate with marketing teams to design promotional offers, seasonal campaigns, and loyalty programs.

- Client Engagement & Relationship Building

- Build strong relationships with families, influencers, and premium clientele (HNIs, expats, gated communities, etc.) to drive repeat visits and premium bookings.

- Customize MuSo's offerings to create personalized and exclusive experiences for different audience segments.

- Manage VIP experiences, concierge services, and special event sales.

- Ticketing & Booking Platform Management

- Oversee and optimize ticketing and booking platforms such as Zoho, BookMyShow, and MuSo's website.

- Ensure seamless integration of sales data across platforms to enhance the user experience and maximize conversions.

- Collaborate with tech teams to improve online booking and streamline digital touchpoints.

- Data-Driven Sales & Performance Optimization

- Maintain and analyze B2C sales databases to track trends, conversion rates, and customer preferences.

- Use insights to refine pricing, offers, and group packages for higher engagement.

- Forecast visitor footfall, optimize inventory, and report on sales performance metrics.

- Market Research & Competitive Benchmarking

- Conduct market mapping, competition analysis, and audience segmentation to sharpen MuSo's positioning.

- Stay ahead of industry trends in family entertainment, children's edutainment, and experiential leisure.

Qualifications & Experience:

- Education: Graduate degree required; MBA preferred.

- Experience: 8-10 years in B2C sales, business development, or consumer engagement, preferably in experiential retail, family entertainment, hospitality, or cultural institutions.

- Strong networking, negotiation, and customer relationship management skills.

- Experience managing ticketing platforms (Zoho, BookMyShow, etc.) and driving digital sales.

- Strong analytical skills with the ability to interpret data for pricing, forecasting, and sales planning.

- Strategic thinker who can identify emerging opportunities in the B2C space.

- Ability to work independently while collaborating within a high-energy team.

- Willingness to work weekends, holidays, and evenings, as this role aligns with peak visitor times.

If you are passionate about creating unforgettable experiences for families and young learners while driving business growth through sales and partnerships, we'd love to hear from you!