Crm Executive

Role & Responsibilities

• Build and maintain client relationships to ensure satisfaction and retention.
• Serve as the primary point of contact for customer queries and escalations.
• Identify upselling and cross-selling opportunities to drive revenue.
• Monitor customer feedback and suggest improvements.
• Collaborate with internal teams to meet customer needs.

Preferred Candidate Profile

• Education: Bachelors degree (MBA preferred).
• Experience: 2-5 years in customer relationship roles.
• Skills: Strong communication, CRM software proficiency (e.g., Salesforce), and problem-solving abilities.

Perks and Benefits

• Competitive salary and performance bonuses.
• Health insurance and wellness programs.
• Professional development opportunities.
• Flexible working hours and paid time off.