SAP SD/CS Consultant

Job Description: Primary / Must Have Skills: Minimum two end-to-end project implementation experience in SD/CS module. In depth understanding of Order Management cycle / Sales and Distribution and Customer Service module related SAP processes. Expertise in configuration of SAP Order management/CS processes. Working experience in project management and project delivery.

Basic level of Technical aspects of SAP Order management/CS module to guide the technical team. Troubleshooting Skills: investigate, analyze, and solve problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs. Creating /Configuring and Maintaining, Material Master, Customer Master, Equipment Master, Work Center, Functional Location, serial number, activity type, Warranty, Customer Material Information. In Depth process knowledger of Sales,Shipping, Billing, Availability Check, Transportation, Pricing Conditions, Account Assignment, Sales support, Credit management, Handling Unit Management, task list, routing, Service notification (revenue and non revenue generation), Service order confirmations.

Configured core process of CS module based on SAP recommended practices for Service Notification, repair orders, service orders, resource related billing, service contracts and service master data. Solid understanding on SAP SD/CS/FI integration. Problem resolution (troubleshooting, searching OSS) and escalation. Good communications and consultancy skills.

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