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41 MSCI Jobs

Index Client Services Associate

3-5 years

Mumbai

1 vacancy

Index Client Services Associate

MSCI

posted 14d ago

Job Description

MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCIs Global Research and Index operations

The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products

The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world

Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai and Manila

Your Key Responsibilities
Gain a deep understanding of MSCI index construction methodologies This includes remaining up to date with ongoing enhancements as well as new products as necessary


Able to master MSCI Index tools, applications and an usage of MSCI data
Directly assist global clients via phone and email by answering detailed questions on our products and methodology, including
Index construction, rebalancing and corporate event methodologies for our standard and customized indexes
Providing trainings on the usage of our products, tools and applications
Assisting clients with the ongoing usage of our products, data requests
Working with internal departments to ensure all clients requests/inquiries are managed appropriately
Conduct service reviews with clients on a regular basis
Act as a liaison and source of feedback directly to Sales, Research, Product Management, Finance and Product Delivery groups


Ensuring current clients are aware of important changes and developments to the MSCI indexes
Taking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processes
Perform any other tasks as assigned by line manager
Your skills and experience that will help you excel
  • Strong Numerate bachelor s degree in Economics or Finance
  • 3-5 years experience in client relationship management
  • CFA is a plus
  • Fluency in English, another European language is an advantage
  • Excellent communication and presentation skills with the ability to clearly communicate complicated concepts or methodologies verbally and in writing to a wide variety of audiences
  • Good understanding of capital markets and investment products and keen interest in understanding the latest developments in the financial markets
  • Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines

Employment Type: Full Time, Permanent

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MSCI Interview Questions & Tips

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Top MSCI Client Services Associate Interview Questions

Q1. Sliding Window Maximum Problem Statement You are given an array/list of integers with length 'N'. A sliding window of size 'K' moves from t ... read more
Q2. The Skyline Problem Compute the skyline of given rectangular buildings in a 2D city, eliminating hidden lines and forming the outer contour ... read more
Q3. Have you found a conflicting situation about Data Science projects, where a team member suggests an approach which you do not approve. What ... read more
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What people at MSCI are saying

Client Services Associate salary at MSCI

reported by 2 employees with 3-4 years exp.
₹14.6 L/yr - ₹18.7 L/yr
235% more than the average Client Services Associate Salary in India
View more details

What MSCI employees are saying about work life

based on 274 employees
81%
91%
86%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

MSCI Benefits

Submitted by Company
Gymnasium
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Health Checkup +1 more
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Team Outings
Job Training
Free Transport +6 more
View more benefits

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