Index Client Services Associate

MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCIs Global Research and Index operations

The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products

The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world

Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai and Manila

Gain a deep understanding of MSCI index construction methodologies This includes remaining up to date with ongoing enhancements as well as new products as necessary


Able to master MSCI Index tools, applications and an usage of MSCI data
Directly assist global clients via phone and email by answering detailed questions on our products and methodology, including
Index construction, rebalancing and corporate event methodologies for our standard and customized indexes
Providing trainings on the usage of our products, tools and applications
Assisting clients with the ongoing usage of our products, data requests
Working with internal departments to ensure all clients requests/inquiries are managed appropriately
Conduct service reviews with clients on a regular basis
Act as a liaison and source of feedback directly to Sales, Research, Product Management, Finance and Product Delivery groups


Ensuring current clients are aware of important changes and developments to the MSCI indexes
Taking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processes
Perform any other tasks as assigned by line manager