SENIOR BUSINESS ANALYST - I-REEFER

Requirements:

Investigate and review business flows and process improvements
Analyze and describe business requirements and processes in cooperation with the business
Define correct scope to meet the business needs & expectations
Create process maps and business blueprints
Translate the business requirements to business solutions
Develop, review and improve SOPs (Standard Operating Procedures) together with the business
Develop improved and new business processes
Functional support activities for the different applications used by the business.
Daily support via Service Now
Handle incidents with the necessary priority
Discuss with stakeholders within IT
Regular meetings with business users within the MSC Group
Prepare, test and coordinate system/application implementations / updates / upgrades
Support IT-colleagues on business aspects (knowledge sharing)
Inform on the newest processes/applications
Give training where needed
Identify automation opportunities
Collaboration on future-oriented projects
Report to the Business analysis Team lead